https://actaklinika.com/

Privacy policy

The German version of this page is legally binding.

Last updated: November 2026

This privacy policy explains which personal data we process in connection with our website actaklinika.com and our online shop, for what purposes, and what rights you have. The Swiss Federal Act on Data Protection (FADP) applies. Where the EU General Data Protection Regulation (GDPR) applies in individual cases, the rights it provides apply in addition.

1. Controller

Acta Klinika GmbH
Lachmattstrasse 73
4132 Muttenz, Switzerland
Email: info@actaklinika.com
Phone: +41 79 280 06 06

2. Data we process

Orders: When you order from our shop, we process the information needed to fulfil the order: name, delivery and billing address, email address, phone number, products ordered, prices, and payment and delivery details. Card details are processed directly by the payment provider; we do not receive full card numbers.

Contact: When you contact us via the contact form, by email or by phone, we process your name, contact details and message in order to answer your enquiry.

Newsletter: If you subscribe to our newsletter, we use your email address to send you information about our products. You can unsubscribe at any time, for example via the link in each issue or by emailing us.

Visiting the website: When you visit our website, technically necessary data such as IP address, date and time, pages accessed, browser type and operating system are stored in server log files. This data is used to operate the website securely and reliably.

3. Purposes

We process personal data to conclude and perform contracts (order, payment, delivery, customer service), to communicate with you, to meet legal obligations (for example retention duties), for the newsletter with your consent, and to operate and improve our website securely.

4. Cookies

Our website uses cookies and similar technologies. Technically necessary cookies are required to run the shop, for example for the cart, the checkout and your selected language (WooCommerce, Polylang). WooCommerce also stores in cookies the channel through which you reached our website (order attribution), so that we can see where orders come from. You can delete or block cookies in your browser settings; without necessary cookies, however, the shop will not work fully.

5. Third-party services

We use the following service providers to operate our website and shop. They only receive the data required for their task.

  • Hosting: Our website is hosted by Hostinger, which processes the server log data mentioned above.
  • Payment processing: Payments by credit or debit card and other payment methods are processed by Stripe; Apple Pay and Google Pay by WooPayments (Automattic), which is also based on Stripe. Payment and order data are transmitted to these providers. For bank transfers, your bank and ours receive the details required for the transfer.
  • Shipping: For delivery, we pass your name, delivery address and, where applicable, phone number to the shipping provider we use.
  • Google Fonts: Our website loads fonts from servers of Google Ireland Limited or Google LLC, which transmits your IP address to Google.
  • Google reCAPTCHA: To protect our contact form from abuse, we use Google reCAPTCHA. Among other things, your IP address and information about how you use the form are transmitted to Google.
  • Google Maps: A Google Maps map is embedded on our contact page. When the page loads, your IP address is transmitted to Google.
  • Google Tag Manager: We use Google Tag Manager, a tool for managing website scripts. When it loads, your IP address is transmitted to Google. If further services are added via the Tag Manager, we will describe them in this privacy policy.

Our website links to our profiles on Instagram, Facebook, X (Twitter), LinkedIn and TikTok using plain links. Data is only transmitted to the respective provider once you click such a link.

6. Disclosure abroad

Some of the service providers named above are based abroad or process data abroad, in particular in the EU and the USA. We only disclose personal data to countries with adequate data protection or ensure adequate protection through suitable safeguards, for example the recipient’s certification under the Swiss-U.S. Data Privacy Framework or standard contractual clauses.

7. Retention

We keep personal data for as long as necessary for the purposes described or as required by statutory retention obligations. Business records such as orders and invoices are kept for the statutory period of ten years.

8. Your rights

Within the scope of applicable data protection law, you have the right to access your personal data, to have incorrect data corrected, to have data deleted, to restrict or object to processing, and to receive or transfer your data. You can withdraw any consent you have given, for example for the newsletter, at any time. Please contact info@actaklinika.com. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

9. Data security

We take appropriate technical and organisational measures to protect your data. Data transmitted on our website is encrypted (SSL/TLS).

10. Changes

We may amend this privacy policy at any time. The version published on this website applies.