Shipping & Returns
Shipping
- We deliver to addresses throughout Switzerland.
- Delivery is free of charge.
- For the sake of the environment, the minimum order quantity is 6 packs.
- If you order on a working day during office hours (Monday to Friday, 7:30 to 17:00) and payment has been received, the goods should normally arrive within 24 hours. We cannot guarantee delivery at weekends.
- For bank transfers, we dispatch the goods once payment has been received.
Customers outside Switzerland, please contact us at info@actaklinika.com.
Damaged, defective or incorrect delivery
Please check your delivery on receipt. If a product is damaged or defective, or you did not receive what you ordered, please contact us immediately – ideally with your order number and a photo – at info@actaklinika.com or +41 79 280 06 06. We will send you a replacement or refund the purchase price. In this case, we cover any return shipping costs.
Returns for other reasons
There is no statutory right of withdrawal or return for online purchases in Switzerland. If you would like to return something for another reason, please contact us before sending it back. We review each request individually.
Refunds
Refunds are made using the original payment method. For bank transfer payments, we transfer the amount to the account you specify.
Contact
Acta Klinika GmbH, Lachmattstrasse 73, 4132 Muttenz
Email: info@actaklinika.com · Phone: +41 79 280 06 06