Terms and conditions

The German version of these terms is legally binding.

Last updated: November 2026

1. Scope

These General Terms and Conditions apply to all orders placed in the online shop at actaklinika.com. The seller is Acta Klinika GmbH, Lachmattstrasse 73, 4132 Muttenz, Switzerland (UID CHE-301.461.919). By placing an order, you accept these terms in the version valid at the time of ordering.

2. Offer and conclusion of contract

The presentation of products in the online shop is not a binding offer. By submitting your order, you make a binding offer to purchase. After we receive your order, you will receive an automatic order confirmation by email. The contract is concluded when we accept your order, at the latest when the goods are dispatched.

3. Prices

All prices are final prices in Swiss francs (CHF). Delivery within Switzerland is free of charge. The price at the time of ordering applies. Price changes and errors excepted.

4. Minimum order quantity

For the sake of the environment, the minimum order quantity is 6 packs of XNS. This avoids unnecessary trips and packaging.

5. Payment

You can pay by credit or debit card and with the other payment methods shown at checkout, for example Apple Pay or Google Pay, as well as by bank transfer (prepayment). For bank transfers, we dispatch the goods once payment has been received.

6. Delivery

We only deliver to addresses in Switzerland. For deliveries abroad, please contact us at info@actaklinika.com.

If you order on a working day during office hours (Monday to Friday, 7:30 to 17:00) and payment has been received, the goods should normally arrive within 24 hours. Delivery times are not binding. Due to the terms of the delivery services, we cannot guarantee delivery at weekends.

Benefit and risk pass to you on handover of the goods.

7. Returns

There is no statutory right of withdrawal or return for online purchases in Switzerland. Information on returns and on what to do if a delivery is damaged or incorrect can be found on our Shipping & Returns page.

8. Warranty

Please check the goods on receipt and notify us immediately of any defects, transport damage or incorrect deliveries. For justified complaints, we will, at our discretion, send a replacement or refund the purchase price. Otherwise, the statutory provisions apply.

9. Liability

We are liable in accordance with the statutory provisions. Liability for slight negligence is excluded to the extent permitted by law. Liability under the Product Liability Act remains reserved.

Dietary supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Please follow the directions for use and the recommended daily dose. If you have questions about your health, please consult your doctor.

10. Data protection

How we process your personal data is explained in our privacy policy.

11. Applicable law and place of jurisdiction

These terms are governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention). The place of jurisdiction is Muttenz. Mandatory statutory places of jurisdiction, in particular for consumers, remain reserved.